FREQUENTLY ASKED QUESTIONS-FAQ
Is your site reliable?
Our site is secure and is 100% reliable. We have been in the market since 2017 and have never had any issues with our customers. In addition, we take the confidentiality of our clientele's contact details very seriously. You can refer to our terms of use and our privacy policy at any time.
Where should I pick up my order?
If at the end of the transaction you have chosen the option of free pickup by appointment, we will contact you in 24 to 48 hours to confirm the pickup time and address.
If you have any questions, you can contact us or leave a message at 438 889-9188 .
When will I receive my order?
Orders are processed within 24 hours. For delivery, please refer to our delivery policy .
What should I do if there is a problem with an item?
If you have a problem with an item, you have 30 days from the date of purchase to notify us. You can contact us by email at info@dylionam.com or by phone at 438 889-9188 . After this deadline, we we will not be able to take it back or exchange it for you.
NB Exchange only. No refund.
What should I bring when picking up my order?
You must bring an ID with your address written on it. Upon arrival, you must show the confirmation email indicating that you can pick up your order.
Can I exchange my earrings?
If you want to exchange your earrings, we advise you to keep them intact in the original packaging without wearing them. Otherwise, if you have already worn them, unfortunately we will not be able to exchange them for you.
Can I pay by cash on delivery?
We only accept cash for customers who buy from marketplace.
*** If you don't have cash, you can also pay by interac transfer or Square Reader with your credit card.
Can I reserve items?
To be able to better serve our customers, we unfortunately cannot reserve merchandise. We suggest that you immediately find an item at an exceptional price so that you do not miss your chance.
Square Reader
