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DYLIONAM takes data protection very seriously. This privacy policy aims to provide you with transparent information on the practices adopted with regard to personal customer information that we will collect and process on our website and on our mobile application. DYLIONAM is committed to treating the personal information of its customers with professionalism and in complete security.

Collection of personal information

The DYLIONAM company collects information about you such as your last name, your first name, your telephone number, your e-mail address, your residential address and your banking information that you give us in order to provide you with the products you request. In addition, we collect your email address in a database in order to keep you up to date with our advertising offers.


By visiting our website at or using the mobile application to make your  purchases or to receive our advertising offers by providing us with your personal information, you acknowledge that you accept the principles & practices outlined in this privacy policy.

We reserve the right to update this privacy policy at any time in order to update our products, services and others. However, we encourage you to look at the date of the last update and review the new terms to see if they are right for you.  


Shop safely

You can shop online safely, our website is SSL protected. DYLIONAM offers you the possibility to pay for your purchase directly on the site by credit or debit card and you must enter your personal and bank details at the end of the transaction. When you make a purchase, we collect the following information: customer name, billing and delivery address, phone number, email address, your credit or debit card details, amount of your purchase, etc. We only use this information to process and fulfill your order and your banking information is encrypted.


However, if you do not want to enter your banking information, you can still continue your purchase and choose the OFFLINE PAYMENT option which gives you the possibility to finalize your purchase and make your payment by interac transfer using either our email or our phone number 438 889-9188 .  


During expo-sales, you can pay in cash or by square (credit card) and you do not have to provide any personal information. We may only ask for your email address in order to send you advertising offers. We offer our customers the option of picking up their order if they wish to have free delivery. However, ID is required upon pickup.  When a customer chooses this option, we ask them to provide us with their last name, first name, phone number and email to confirm the order.



Disclosure of personal information

Your personal information is protected and encrypted. We will not disclose, sell, or otherwise transmit your personal information without your consent.  


Emails, texts and other communications

We may collect certain personal information such as your last name, first name, phone number or email address in order to send you emails, texts and other communications regarding articles, promotions, news, surveys or events likely to interest you and relating to DYLIONAM. At the end of every email we send you, you will see “ Unsubscribe ”. You can unsubscribe from our mailing list at any time if you no longer wish to receive messages from us.


Web analytics

We use web analytics on our site to get an overview of the activities and traffic on our website. The web analytics does not give us personal information about you and does not allow us to identify you as an individual, but only to recognize that if it is a new visit or a revisit and from what means you have accessed our website (direct access, google, social networks, etc.) and the browser used (mobile device or computer). When you visit, the pixels warn us that there is a new visit to our website, the location of the person, the pages visited on the site, the visit time, the number of visitors unique, etc. Rest assured that this analytical method aims to acquire statistical data in order to optimize our performance and adjust our web marketing.


Contact us

If you have any questions or suggestions regarding this privacy policy, please do not hesitate to contact us by email at or by post at the address below:

8815, avenue du Parc, suite 402
Montreal, Quebec)
  H2N 1Y7

Last updated: January 2021

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